Account Director

Are you an established Account Director looking for a role where you can truly influence client strategy, drive account growth and operate as a senior leader within a global healthcare communications agency?

This is an opportunity to join a well-established, boutique communications agency specialising in strategic communications, engagement, events and learning solutions for healthcare and life sciences organisations.

With a strong international footprint across Europe, the UK, North America and APAC, the agency partners with global pharma clients to deliver impactful programmes that go beyond traditional communications - helping organisations engage audiences, enhance learning and create meaningful change.

As Account Director, you’ll take ownership of key client accounts, leading strategic direction, strengthening senior relationships and driving commercial growth, while overseeing the delivery of high-quality, multi-channel programmes.

Everything you need to know about the role

As Account Director, you’ll operate as the senior lead across your accounts and within the region - responsible not only for delivery but for shaping client partnerships and identifying opportunities to grow and evolve the work.

You’ll build a deep understanding of healthcare communications, acting as a trusted advisor and ensuring all activity aligns with their broader objectives. Alongside this, you’ll play a key role in driving new and organic business, leading proposals and contributing to the ongoing growth of the agency.

Internally, you’ll lead cross-functional teams across strategy, creative, production and client services, ensuring projects are delivered seamlessly, to a high standard and with strong commercial oversight.

This role sits at the intersection of client leadership, strategic thinking and commercial accountability, offering real influence both on accounts and within the wider business.

Key responsibilities include:

• Acting as the senior point of contact across key accounts, building strong, trusted client relationships
• Developing a deep understanding of client business challenges and translating these into strategic communications approaches
• Leading strategic direction across accounts, ensuring all work aligns with client objectives
• Driving account growth through identifying opportunities and leading RFPs and proposals
• Overseeing the delivery of complex programmes across communications, meetings, events, thought leadership and educational initiatives
• Leading and motivating cross-functional teams, maintaining strong collaboration across disciplines – Including mentoring and developing junior team members and supporting overall team performance
• Managing account financials, including forecasting, budgeting and revenue targets – You’ll ensure that projects are delivered on time, within budget and to the highest quality standards

Experience and qualities that make you a strong fit:

You’ll be an experienced Account Director (or operating at that level) within a healthcare, life sciences or specialist communications agency, with a proven ability to lead client relationships and drive account growth.

You’ll combine strong strategic thinking with commercial awareness, and be confident operating in a fast-paced, global environment where you’re expected to take ownership and lead from the front.

You’ll be equally comfortable engaging senior stakeholders, shaping strategy and ensuring operational excellence across delivery.

You’ll bring:

• Significant experience leading client accounts within a communications, marketing or events agency – ideally in the life sciences or healthcare sector or similar
• A strong track record of building and growing senior client relationships
• Proven experience driving business development, including leading proposals and RFP responses
• Strong strategic thinking, with the ability to connect communications activity to wider business goals
• Excellent commercial acumen, including experience managing budgets, forecasting and revenue growth
• Experience overseeing complex, multi-workstream projects
• Strong leadership skills, with experience mentoring and developing team members
• Excellent communication and presentation skills, with confidence engaging senior stakeholders
• A proactive, solutions-focused mindset with the ability to navigate challenges effectively

What’s on offer?

• Highly competitive salary and benefits package based on experience
• Initially fully remote moving towards flexible hybrid working model based out of Toronto
• The opportunity to work within a global, growing communications agency with an entrepreneurial culture
• Exposure to international global healthcare and life sciences clients
• A collaborative, inclusive environment with a strong focus on quality and partnership
• Ongoing training, mentorship and career development opportunities
• The chance to play a key role in driving account growth and shaping client strategy

Could this be the role for you?

If you’re an experienced Account Director looking for a role with real strategic influence, commercial responsibility and the opportunity to work within a globally connected agency, this could be a strong next step.

You’ll play a central role in shaping client partnerships, delivering impactful programmes and contributing to the continued growth of the business.

Please apply below or send your CV and a brief cover letter to [email protected]

Unless otherwise stated, if applying for a job within the UK or European Union, you must ensure that you are already authorised to work there.
Carrot Recruitment acts as an Employment Business and an Employment Agency on behalf of our client in recruitment for this role.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity and/or expression.

If there are any arrangements or adjustments we can make to assist you at interview then please let us know and we’ll be more than happy to assist.